FAQs

HOW LONG DOES IT TAKE FOR SHIPPING?
Processing begins one business day after being placed. Items shipping from international designers can take up to ten (21) days to arrive depending on your geographic location. Please refer to our T&C for standard delivery times.

WHICH COUNTRIES DOES TVGS SHIP TO?
We ship worldwide. Duties and taxes are not included.

CAN I ADD ITEMS TO AN EXISTING ORDER?
No, you will need to place a new order.

CAN I CHANGE MY SHIPPING ADDRESS AFTER MY ORDER HAS BEEN DISPATCHED?
We are unable to redirect orders once your items have been dispatched.

WILL I BE REFUNDED THE FULL VALUE OF MY ORDER?
All correctly returned products will be refunded to the purchaser’s credit card and will exclude shipping costs. Please refer to T&C for further details.

CAN I TRACK MY ORDER?
Once your order has been shipped, you will receive email confirmation of your shipping details and a tracking number.

There are occasions our vendors use alternate shipping carriers that don't synchronize very well with our in-email tracking platform. In these cases, we advise you enter your tracking numbers into the following sites.

https://t.17track.net/en#nums=
https://global.cainiao.com/

HOW MUCH TAX WILL I HAVE TO PAY?
Prices displayed on the website are exclusive of taxes.